CONTACT US
WE ARE HERE TO HELP YOU
Do you have a question, need assistance, or want to learn more about MSJ NEXGEN? Our team is here to help you.
PHONE
+33 7.70.27.80.37
Info@msjnexgen.com
Send us a message
Find Us
Address
3 Rue René Dubos, 95410 Groslay, France
Why choose MSJ NEXGEN?
A seamless shopping experience, from payment to delivery.
Free shipping
Throughout Europe · 2-5 business days
2-year warranty
Parts and labor
Returns within 30 days
Money-back guarantee
7/7 support
French-speaking team
Support & Assistance
Frequently Asked Questions
Find answers to the most common questions about MSJ NEXGEN electric mobility products and services.
You can contact our customer service by email at info@msjnexgen.com, by phone at +33 7 70 27 80 37, or via the contact form available on this page. Our team is available 7 days a week and usually responds within 24 business hours.
MSJ NexGen's head office is located at 3 Rue René Dubos, 95410 Groslay, France. From this address, we manage our European distribution network, logistics, and after-sales service. Visits are by appointment only.
We strive to respond to all inquiries submitted via the contact form within 24 hours on business days (Monday to Friday). Inquiries received on weekends or public holidays will be processed on the next business day.
Yes. MSJ NexGen is looking for new resellers and business partners across Europe. If you are interested in distributing our electric scooters and motorcycles, please contact us via our partnership form or by email at info@msjnexgen.com, providing your company details. We will then inform you of our collaboration terms.
For any warranty claims, repairs, or technical assistance, please contact our after-sales service at info@msjnexgen.com, including your order number and a description of the issue. Our team processes after-sales service requests as quickly as possible.
Yes. For any press, media, partnership, or professional collaboration inquiries, please email info@msjnexgen.com with "Press" or "Partnership" in the subject line. Our team will respond to you as soon as possible.