ASSISTANCE
Frequently Asked Questions
Find answers to the most frequently asked questions about our products, your orders, delivery and much more.
Assistance & Support
Frequently Asked Questions
Find answers to the most common questions about MSJ NEXGEN electric mobility products and services.
MSJ NEXGEN offers a selection of high-end electric vehicles, including the M41 Armored One (high-performance electric scooter – 1600 W, 70 km/h, up to 55 km range), the NEX Maver-H10 (neo-retro urban electric scooter – 1000 W, 45 km/h, up to 30 km range), the NEX Raptor Pro (125cc equivalent electric motorcycle – 3000 W, 90 km/h, up to 100 km range) and the NEX Motocross Y-01 (off-road electric motorcycle for children – 1000 W, 30 km/h). All our models comply with European standards and are designed to meet the needs of users in Europe.
It depends on the model. Electric scooters such as the M41 Armored One are subject to EDPM (Motorized Personal Mobility Device) regulations. They generally do not require a driving license, but users must comply with local regulations regarding minimum age, maximum authorized speed, helmet use when recommended or mandatory, and traffic rules.
The NEX Raptor Pro, equivalent to a 125 cm³ motorcycle, requires registration, a suitable license, insurance, and a license plate in accordance with current legislation.
Range varies by model. The NEX Maver-H10 offers up to 30 km of range thanks to its 48 V 12 Ah Lithium battery. The M41 Armored One can travel up to 55 km with its 52 V 20 Ah Lithium battery, while the NEX Raptor Pro reaches up to 100 km thanks to its high-capacity 72 V 30 Ah Lithium battery. Charging time is between 4 and 8 hours depending on the model and takes place on a standard 220 V electrical outlet. Actual range may vary depending on rider weight, terrain, speed, and weather conditions.
Range varies by model:
NEX Maver-H10: up to 30 km (48V 12Ah Lithium battery).
M41 Armored One: up to 55 km (52V 20Ah Lithium battery).
NEX Raptor Pro: up to 100 km (72V 30Ah Lithium battery).
Charging time is generally between 4 and 8 hours depending on the model. Actual range depends on several factors such as rider weight, terrain, speed, and weather conditions.
MSJ NEXGEN ships to many European countries and offers free delivery for all orders over €100. Standard delivery times are 2 to 5 business days, with order tracking sent by email upon dispatch. Bulky products, such as the NEX Raptor Pro, are transported by specialized carriers and may require a signature upon delivery. Our logistics network based in Groslay (France) ensures regular product availability and reliable distribution throughout Europe.
MSJ NEXGEN offers a 30-day "Satisfied or your money back" guarantee on all its products. If your electric vehicle does not meet your expectations, you can return it in its original condition, with its packaging and all accessories, to receive a refund in accordance with our return policy. To initiate a return, contact our customer service at info@msjnexgen.com. After receiving and inspecting the product, refunds are typically processed within 7 to 14 business days.
Need help?
Our support team is available 7 days a week to answer all your questions and assist you before, during, and after your purchase.
Why choose MSJ NEXGEN?
A simple and secure shopping experience, from payment to delivery.
Free shipping
Across Europe · 2-5 business days
2-year warranty
Parts and labor
Returns within 30 days
Money-back guarantee
7/7 support
French-speaking team